dECOR & rENTALS Faq

How do I book?

Once you've provided all details of your event, a $300 retainer fee will be collected.

With this fee:

• your date will be reserved
• a digital design of your setup will be provided
• an itemized breakdown of your costs including delivery & installation will also be provided

We can always make adjustments to the initial design. Once you approve a design, a formal quote will be sent. At this point, a remaining balance to complete deposit will be collected.

Please note: If you book with us, your retainer fee will be applied as a payment towards your invoice. Should you not book with us, the retainer fee is non-refundable.

How much is the delivery & installation fee?

Delivery fee is based on mileage. Installation fee varies by design.

If I change my mind and no longer wish to book, can you refund the retainer fee?

No. All retainers are non-refundable and non-transferable. Retainer fees cover the time invested by the designer to create a unique setup, communicate and obtain pricing from vendors, and gather all item pricing to provide client with a quote. The retainer fee also serves to block off your date, thus, preventing us from booking other potential clients.

Can you replicate the setup in an inspirational picture?

No. We take pride in not only executing amazing high-quality setups, but also in creating unique designs for every client. We can use your pictures to get an idea of the style you have in mind, but we will not replicate them.

What areas do you service?

We service Houston, Texas and surrounding areas. Check out the shaded area in the map below!

Do you travel?

We absolutely can! This will incur travel & hotel costs. Additionally, there is a setup minimum. Please contact us for more info!

How far in advance should I book?

We'd love to help everyone, unfortunately, spots are limited. Please reach out to us as soon as you have set an event date and have a venue booked. Typically, clients book at least 3-6 months in advanced.

Can I book the week of the event?

If we have an available spot, we can squeeze you in our schedule. This means we will have to go in high-gear mode and prioritize your event to ensure we have everything ready in a few days. As a result, a $250 rush fee will be applied on your invoice.

I haven't booked a venue yet. Can I still reserve a date?

Yes! However, since we don't know the venue's location or what timeframes will be available for us to set up, we will have to block off the whole date for you. This means we are missing out on booking other events on your date. As a result, a $300 non-refundable retainer will be collected. The retainer will be applied as a payment towards your total invoiced amount. However, in the case that you cancel your booking or change the date, the $300 retainer fee may not be refunded if a new date cannot be agreed upon. New event date must fall within 3 months of the original event date.

What payment methods do you accept?

We accept payments via Zelle, CashApp & Venmo. We also accept all major debit and credit cards (VISA, Mastercard, AMEX, Discover).

What is your cancellation policy?

Full-deposit refunds are only available in the first 48 hours after deposit has been made. If the party/booking is cancelled after the 48 hour full-refund period, refunds are as follows:

• If event is cancelled within 3 weeks of event date, payments made up to date will be refunded after deducting retainer/deposit.
• If event is cancelled within 2 weeks of event date, up to 50% of total payments made to date will be refunded after deducting costs of custom items ordered to date, vendor deposits paid and retainer/deposit.
• If event is cancelled within 7 days of event date, there will be NO refund of any payments made to date and retainer/deposit.

WOW My Party will work with the client to re-schedule the event to the next available date within 3 months. Deposits, retainers and payments made to date are non-transferable and cannot be used towards a new event. Additionally, the original theme cannot be changed.

Do you deliver?

Yes! We offer deliveries on orders $600 and above. Delivery fee is based on mileage.

Do you offer late night pick ups at venues/homes?

Our latest pick up is between 9:30PM-10:00PM. Pick ups between 10PM-12AM will incur a late night pick-up fee. We do not pick up rentals after midnight, therefore, next day pick up must be scheduled for your event if it'll end past midnight.

Can we pick up rentals from you?

Yes, you can pick up any items marked as "client pick-up" as long as you have a medium/large SUV or any other vehicle large enough for our items to be safely transported to their destination.

Can you paint panel walls & pedestals?

• We can paint panels for an additional $35/panel
• Ripple panels can be painted for an additional $50/panel
• Frame pedestals can also be painted for an additional $15/color
• Cylinder and rectangular pedestals are currently not being painted

Can you add custom wraps to pedestals/panel walls?

No, that is not a service we provide for rental items. You may not add custom wraps of your own.

Can you add vinyls to the pedestals/panel walls?

No, that is not a service we provide for rental items. However, you are welcome to install vinyls as long as they are not permanent, and will not cause damage to rental items.

Do you rent cake and pastries platters?

No, we only provide platters in our packages. They are not individually rented.

For how many days can I keep rental items?

You can pick up rental items as early as Thursday of the requested rental week, and return no later than that following Monday to avoid late fees.

A $50 fee will be applied each day items are late. Rented items may not be returned any later than Wednesday as we may need to prepare them for a weekend event. Late fees must be paid upon return of items.

Can I extend my rental period?

Yes, you can upon availability! An extended rental fee will apply. Please contact us to obtain more information.

What happens if I damage a rental item?

The client is fully responsible for any damages to the rented items such as broken, damaged, permanent stains and/or stolen. A minimum damage fee of $50 will be charged upon return of damaged rental items. Damage fees vary per rental item. Damage fees must be paid upon return of items.

What do I need on pick up day?

Client is responsible for ensuring they come in a large enough vehicle to safely transport rental items.

If picking up more than 1 item, please bring blankets to avoid items from rubbing against each other and causing scratches during travel.

If picking up in a truck, bring truck straps to secure items.

We reserve the right to decline pick up if we do not see items properly secured.

*On pick up day, any additional items such as blankets/straps (if provided by us), weight bags, reinforcement legs, and screws MUST be returned with rentals on the designated return day. If items are missing on return day, a fee will be charged upon your arrival. We also reserve the right to decline any future rental requests.

What is your cancellation policy on rental items?

A restocking fee will be applied on rental cancellations within 7 days of scheduled pick-up or delivery date. Payments made up to date will be refunded after deducting restocking fee.

Full refunds will be offered on rental bookings that are cancelled up to 8 days of scheduled pick-up or delivery date.